Delivery
Shipping times
All orders are prepared and shipped approximately one month after they are received. This lead time is necessary to ensure the quality and compliance of each product, particularly for custom-made or personalized items.
Carrier
Packages are shipped via UPS, a reliable carrier that offers accurate tracking and secure delivery to your home or a pickup location.
Shipping costs
Shipping costs are calculated automatically and displayed in the shopping cart before you confirm your order. This way, you’ll know the exact amount you’ll need to pay for shipping when you place your order.
Delivery area
We ship worldwide. Delivery times and costs may vary depending on the destination country. For certain remote or specific areas, please contact our customer service team to confirm availability and exact costs.
Order Tracking
As soon as your order is shipped, you will receive a UPS tracking number via email. This number allows you to track your package in real time.
Delays and delivery issues
Although we do our best to meet delivery deadlines, certain circumstances beyond our control (weather conditions, carrier issues, customs delays) may cause additional delays.
If there is a delay or a problem with your delivery:
- First, check the UPS tracking information provided.
- Please contact our customer service department if you need assistance or wish to file a complaint.
Tips for the Reception
- Check the package as soon as you receive it.
- If the package is damaged, please refuse delivery or report it immediately to the carrier and our customer service department.
- For fragile items, make sure the packaging is intact before opening it.
- Any claim for non-conformity must be made within 14 days of receipt.
Note: All delivery times and fees listed are based on the information available at the time of order and may vary depending on external conditions.